The National Broadband Network (NBN) is a national communications infrastructure currently being built by nbn™ on behalf of the Federal Government.

At We Fix IT NBN installation is a simple six step process.

Step 1: Schedule an appointment 

After you submitted your NBN Bundle application to We Fix IT, our service delivery team will do an assessment on your address and determine if an NBN installer needs to visit your premises. If your premises have an active NBN service connected previously then it is unlikely that you would require technician’s visit. If an installation appointment is required, you or an authorised person over 18 years of age will be required to be at the premises on the day of the technician visit. 

Step 2: Before your installation appointment

You will need to think about where you want the NBN equipment to be installed, as on the day of installation you will need to point out to the installer the location where you want these NBN equipment to be installed. The installer will confirm whether the requested work can be performed without additional charges. Most suitable places are: near an accessible power point, in a cool, dry, ventilated area and away from busy areas where it may be knocked and damaged.

You need to be aware of fact that the NBN connection box will be installed somewhere ‘inside’ your premises which may not be in your desired area. This placement may impact how you get connected to NBN service.

Step 3: On the day of installation

When the installer arrives at your property, ensure you check their uniform  before letting them inside, to ensure they are a contracted We Fix IT technician. The next step is for your installer to complete the copper cabling and check that your premises is properly connected to the NBN.

Step 4: NBN supplied equipment

NBN Co installer will install all the equipment required to connect your premises to the NBN network, which may include a:

• NBN Utility Box (also known as Premises Connection Device – PCD)
• NBN Connection Box (also known as Network Termination Device –

 The technicians are not required to install any further equipment.

Step 5: Things to expect during installation

If your building doesn’t already have a fibre-optic cable connected, running the cable into your premises may require the digging of a small trench, or, if it’s coming from overhead, some minor clearing of vegetation. NBN Co has a strict “leave it as it’s found” policy so there is no need to be concerned about any permanent damage to your property. If your premises already have fibre-optic cable connected to a Premises Connection Device (PCD), standard installations normally take between approximately 2 and 4 hours. If your premises do not have the fibre optic cable connected then a standard installation could take between 4 and 8 hours. If you request the NBN Co technician to perform a non-standard installation, the time required may be longer.

Also remember, some furniture may need to be moved and some drilling work might be required to mount the equipment, so be prepared for noise and dusts. Some places might not be possible due to safety or other considerations such as if there is additional wiring work required.

You may choose to bring your own compatible modem, or have a  Wi-Fi Modem supplied by us for a Setup Fee. Please contact We Fix IT to be advised of the fee charge amount.

If you live in an area where NBN has been rolled out and you wish to keep your landline or Internet service, you will need to switch to the NBN before the copper based services in your area are disabled. This may occur about 18 months after NBN becomes available in your area.

You will not need to switch to NBN If you live in an area where NBN Fixed Wireless has been rolled out. Copper based services will not be disabled in Fixed Wireless areas, however we recommend to make the switch and enjoy the speeds of the NBN.