Frequently Asked Questions

Have a simple question you want the answer too but cant seem to get us on the phone? Well your in the right place! Check out the frequently asked questions below from We Fix IT Darwin

wefixit frequently asked questions

General Information

We open 8:00 am - 5:00pm Monday to Friday.
Saturdays by Appointment

No, We Fix IT does not do repairs for mobile devices.

We do have a technician who specialises in Apple Devices. If you are able to bring it into shop we can let you know if the device can be fixed.

  • Remote support
  • User policy enforcement
  • Disk drive analysis
  • Virus protection
  • System auditing
  • Application usage
  • General maintenance
  • DELL and HP Server, Storage and Networking with Enterprise Experience
  • Cisco Wireless and Networking
  • Virtualisation (Microsoft and Citrix), Cloud Storage
  • Printer Sales and Support with a Lexmark Specialty
  • GPS tracking solutions
  • CCTV security systems
  • Data Cabling Services
  • I.T Hardware Supply
  • NBN Services
  • VoIP Phone System Sales
  • VoIP Phone System Maintenance
  • Backup and Recovery Emails
  • Backup and Recovery Database
  • Backup and Recovery Websites
  • Backup and Recovery Files
  • Website Design
  • Website Development
  • Search Engine Optimisation
  • DNS Hosting
  • Website Hosting
  • Google Ads
  • Google Analytics Management
  • Facebook Management
  • Website Maintenance

Yes We Fix IT does Printer Sales and Support with a Lexmark Specialty

Yes We Fix IT are you local VoIP Phone Specialists in Darwin NT

Managed IT

If you are one of our customers whose emails we do handle; yes we are able to help with password recovery.

Yes we do host emails and can do managed maintenance if needed.

No email hosting and web hosting are not the same thing. We are able to provide you both services or just one dependent on your preferences and needs.

Yes We Fix IT is able to do both on site and off site IT maintenance and repairs.

Yes! We are a one stop IT Shop and you are able to buy computers, monitors, laptops and more from We Fix IT Darwin

Web Development, SEO and Design

SEO stands for Search Engine Optimization and is used to increase your customer engagement via online social media platforms in turn increasing your ranking on search engines (i.e. Google, Bing, Safari).

Yes We Fix IT offers website hosting plans. We offer a standard and Premium plan however if a customer requires specific ad-ons we are able to also custom build a hosting plan to meet their needs.

Yes we can!

For DNS hosting we charge a small yearly fee.

Yes We Fix IT under our SEO work can help you create Facebook, Instagram and Google posts. If you would also like posts done for media such as LinkedIn, Twitter and Pinterest we are able to offer these services. 

Yes. We fix IT can do graphic design work for your company. We are able to do brochures, logos, company branding and print media.

We are able to help you write web content for your business be it blogs, website information, digital brochures or social media posts. 

VoIP Phone Systems

VoIP Phone systems are the ultimate communications tool for busy businesses. They run through the cloud and allow you to operate from any place with reliable internet.

Yes We Fix IT can set up your voice mail for your VoIP Phones. We can also set up the voicemail to Email with a message transcription. This will send messages directly via email and to your mobile phone via SMS. 

 

With We Fix I.T. the number of phone lines is never an issue. We work to meet your companies needs. Just tell us where to start and we will make it work.

Grants

We Fix IT are registered service providers for:

  • Business Growth Program Grant
  • Small Business Pivot Grant

You can apply for up to $10,000 based on a 50-50 co-contribution. The funding can be used for services in any of the following grant categories:

  • strategy
  • marketing
  • operations
  • financials
  • people and culture

This Program is ongoing and will end at such time as is determined by the Northern Territory Government

You can apply for up to $10,000 on a 50/50 contribution.

The funding can be used for:

purchase of new digital equipment, technology or software

hiring a consultant to improve digital capabilities

renovations or improvements.

No further applications will be accepted after 5pm on 30 June 2022 or once grant funds have been fully committed, whichever comes first.