Privacy Policy

Last Updated: 10/04/2026

1. Introduction

This Privacy Policy explains how We Fix IT (NT) Pty Ltd (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you visit https://wefixit.com.au or use our services.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you agree to the terms of this Privacy Policy.

2. What Information We Collect

2.1 Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Business/company name
• Address (if required for service or billing)
• Any details you submit through forms or support requests

2.2 Service & Transaction Data

If you request services or make purchases:

• Service history
• Billing and payment details (processed securely via third-party providers)

2.3 Technical Data

We automatically collect:

• IP address
• Browser type
• Device type
• Pages visited and time spent
• Referring website

3. How We Collect Information

We collect your information when you:

• Fill out contact or quote forms
• Book services or request support
• Communicate via email or phone
• Browse our website

We also collect data through:

• Cookies
• Analytics tools
• Third-party integrations (e.g., payment gateways, CRM systems)

4. How We Use Your Information

We use your information to:

• Provide IT services and support
• Respond to enquiries and requests
• Process payments and invoices
• Improve website performance and user experience
• Send updates, promotions, or service-related communications
• Maintain security and prevent fraud

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance website functionality
• Understand user behavior
• Improve performance and marketing

You can disable cookies in your browser settings, but some features of the site may not function properly.

6. Third-Party Services

We may use trusted third-party services, including:

• Website hosting providers
• Payment gateways (e.g., Stripe, PayPal)
• Analytics tools (e.g., Google Analytics)
• Email marketing platforms

These providers may process your data on our behalf and are required to protect your information.

7. Disclosure of Personal Information

We may share your information with:

• Employees and contractors
• IT service providers and partners
• Legal or regulatory authorities when required

We do not sell or rent your personal information.

8. Overseas Data Transfers

Some of our service providers may be located outside Australia.

We take reasonable steps to ensure that any overseas recipients comply with privacy standards similar to Australian laws.

9. Data Security

We implement reasonable safeguards to protect your information, including:

• Secure hosting environments
• SSL encryption
• Restricted access to sensitive data

However, no online system is 100% secure.

10. Access & Correction

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information

To do so, please contact us using the details below.

11. Marketing Communications

We may send you:

• Service updates
• Promotions or offers

You can opt out anytime by:

• Clicking “unsubscribe”
• Contacting us directly

12. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

13. Complaints

If you believe your privacy has been breached, you may contact us.

We will:

• Investigate promptly
• Respond within a reasonable timeframe
• Work to resolve the issue

14. Changes to This Policy

We may update this Privacy Policy at any time.

Updates will be posted on this page with a revised date.

15. Contact Us

We Fix IT (NT) Pty Ltd
Website: https://wefixit.com.au
Email: [email protected]