Straight Answers to Common IT Questions
Managed clients: most issues resolved remotely within minutes. Onsite in Darwin: typically same day. Critical failures prioritised immediately.
Priced per user per month based on your needs. Detailed quote after an initial assessment. No lock-in contracts.
Yes. Co-managed IT support where we handle monitoring, patching, and helpdesk while your in-house person focuses on strategic projects.
No lock-in contracts. Full handover of documentation, passwords, and system information. We earn your business, not trap you in it.
Yes — unequivocally. Small businesses are the primary target. A single breach can cost tens of thousands. Basic protections are affordable and essential.
Baseline cyber security strategies from the Australian Cyber Security Centre covering patching, MFA, backups, and more. We assess and remediate to this framework.
Yes. Security awareness training that teaches phishing detection, strong passwords, and safe practices. Practical, not patronising.
An AI assistant built into Microsoft 365 that helps your team write, analyse data, summarise emails, and automate tasks inside the apps they already use.
It can be, with the right guardrails. We help you develop AI usage policies, configure enterprise accounts, and train your team on responsible use.
Cloud-based email, file storage, collaboration tools, and Office apps. For most businesses, it’s the most practical way to manage email and documents.
Not with us. Full backups before migration, careful planning, testing before cutover. Designed for zero data loss.
Cloud-based email, file storage, collaboration tools, and Office apps. For most businesses, it’s the most practical way to manage email and documents.
Not with us. Full backups before migration, careful planning, testing before cutover. Designed for zero data loss.
Yes. Licensed master cablers delivering certified, compliant structured cabling to Australian standards.
Not with us. Full backups before migration, careful planning, testing before cutover. Designed for zero data loss.
Calls over your internet connection. Extremely reliable with proper setup. Significantly cheaper than traditional phone lines.
Not with us. Full backups before migration, careful planning, testing before cutover. Designed for zero data loss.
We’re glad to assist you with remote support. Our team is ready to help you connect, troubleshoot, and resolve issues efficiently from anywhere. Just reach out, and we’ll guide you every step of the way.
